Definitions
- "Ploverloom" means 1001578859 Ontario Inc., operating as Ploverloom, with its registered office in Ottawa, Ontario, Canada.
- "You" or "the client" means the person or business hiring Ploverloom.
- "The site" means the website at ploverloom.ca and ploverloom.com.
- "The project" means the custom software work described in a signed proposal.
- "The work" means the code, documentation, settings and other materials produced for the project.
Our services
Ploverloom builds custom software for small businesses across Canada: business tools, office dashboards, websites and connections between programs. The specific work for any project is set out in a written, fixed-price proposal that both sides sign before work begins.
Payment
The project price is fixed in the proposal and invoiced in three parts:
- 50% when the proposal is signed. Work begins when this is received.
- 25% when the first working version is delivered.
- 25% when both sides agree the work described in the proposal is complete.
"Complete" means the work in the proposal is done and accepted, even if going live is waiting on something on your side, such as content that isn't ready or an approval from another company.
Invoices are due within fifteen days. Overdue invoices may carry a late fee of 24 percent a year, charged as two percent a month on the unpaid amount and not compounded, from the original due date, and work pauses until an overdue invoice is paid.
Revisions
Every proposal includes an agreed amount of revision work, stated as a number of rounds or a number of hours. Revisions within that amount are included in the price.
Anything beyond it is quoted separately, in writing, before the extra work starts.
Ownership
Once the project is paid in full, you own everything made for it: the code, the documentation, the settings, and any content created for you.
Ploverloom keeps ownership of its own tools, methods, internal libraries and know-how. Where those are used inside the work, you get a permanent, royalty-free licence to use them, change them, and have others change them, as part of the work.
Where the work includes open-source software, you get the same rights as anyone else under that software's licence, and we list those pieces in the project documentation.
Confidentiality
Each side may learn confidential things about the other: business plans, customer information, internal processes, financial details and the like. Both sides agree to keep that information confidential, to use it only for the project, and to keep doing so after the project ends.
This doesn't apply to information that is already public, that a side already knew, that a side develops on its own, or that the law requires to be disclosed.
Warranties and limits on liability
Ploverloom promises to do the work with reasonable care and skill, and that the work will substantially match the agreed specification when it is accepted. For thirty days after go live, Ploverloom fixes defects in the work at no charge.
To the fullest extent Canadian law allows, Ploverloom's total liability under any project is limited to the amount you actually paid for that project. Ploverloom is not liable for indirect, consequential or special losses, including lost profits or lost records, except where the law says such limits don't apply.
Ending a project early
Either side may end a project by written notice if the other side seriously breaks these terms and doesn't fix it within thirty days.
Either side may also end a project for its own reasons on written notice. In either case the client pays for the work done up to that date, Ploverloom hands over everything completed so far, and if the deposit is more than the work done by then, the difference is returned.
Governing law and disputes
These terms, and any project under them, are governed by the laws of Ontario and the federal laws of Canada that apply in Ontario.
If there's a dispute, both sides agree to try to sort it out by talking first. If that doesn't work, the next step is mediation in Ottawa before any court action. If it goes to court, the courts of Ontario have exclusive jurisdiction.
Changes to these terms
We update these terms as the business changes. The version that applies to a signed project is the version in effect when it was signed; later changes don't alter a project already under way.
Questions about these terms
Use our contact form and mention "terms" in the message. We reply within one business day.
Last updated: September 2, 2026.